Handling Feedback and Complaints
Siel Bleu Ireland is committed to ensuring that all our communications and dealings with our clients and the general public are of the highest possible standard. We listen and respond to the views of our clients and the public so that we can continue to improve.
Siel Bleu Ireland welcomes both positive and negative feedback. Therefore we aim to ensure that:
What to do if you have feedback
If you do have a complaint or feedback about any aspect of our work, you can contact us in writing, telephone or via email.
In the first instance, your complaint will be dealt with by our Development Officer (or other named office holder with sufficient seniority to address the complaint). Please give us as much information as possible and let us know how you would like us to respond to you, providing relevant contact details.
Siel Bleu Ireland
18 Eustace Street, Temple Bar, Dublin 2
Tel: +353 1 209 6889
What happens next?
If you complain in person or over the phone, we will try to resolve the issue there and then. Similarly, if you complain by email or in writing we will always acknowledge your complaint within 7 days, and do everything we can to resolve it within 21 days. If this is not possible, we will explain why and provide a new deadline.
If you have feedback or a complaint – Step Two
Ideally in the first instance you should address your complaint to the organisation as outlined above. You may however at any stage make your complaint to the Charities Regulator.